Refund policy
Returns and Order Changes
Because many of our products ship via freight or are produced specifically for each order, return eligibility varies by product type. Please review the guidelines below.
Return Authorization Required
- All returns require prior approval.
- Returns shipped without authorization may be refused.
Return Window
- Return requests must be submitted within 30 days of delivery unless otherwise noted.
- Warranty claims may follow manufacturer warranty timelines.
Return Condition Requirements
- Items must be unused and not installed.
- Original packaging, manuals, and accessories must be included.
- Items showing installation or use are not eligible for return.
Non Returnable Items
- Installed products
- Custom or special order items
- Opened chemical products
- Products marked final sale
- Pool kits once shipped (unless defective or damaged in transit)
Restocking Fees
- Eligible returns may be subject to restocking fees.
- Fees vary by product category and supplier requirements.
Return Shipping
- Customers are responsible for return shipping unless the item is defective or shipped incorrectly.
- Original shipping charges are not refundable.
Order Cancellation
- Orders may be canceled before shipment.
- Custom or production orders may not be cancelable once processing begins.
Refund Processing
- Refunds are issued after inspection and approval.
- Refunds are processed to the original payment method.
- Processing time is typically 5 to 10 business days after approval.
Warranty Claims
Many products are covered by manufacturer warranties. Warranty terms vary by product and brand.
- Warranty claims may require product photos, serial numbers, and proof of purchase.
- Warranty service may include repair, replacement, or manufacturer evaluation.
- Warranty does not cover damage caused by improper installation, misuse, or normal wear.