Shipping policy

Shipping Policy

We work hard to process and ship orders as quickly as possible. Because many of our products ship via freight carriers and may ship directly from manufacturing partners, please review the details below before placing your order.

Order Processing

• Most in-stock items ship within 2 to 5 business days.
• Pool kits and made-to-order items may require additional processing time.
• You will receive tracking information once your order ships.

Freight Shipments (Pool Kits and Large Equipment)

• Freight deliveries require scheduling with the carrier.
• An adult must be present to receive and inspect the shipment.
• Customers are responsible for providing accurate delivery contact information.

Important: Inspect Your Delivery

Please inspect your shipment carefully before signing the delivery receipt.

• Note any visible damage on the carrier paperwork before signing.
• If damage is severe, you may refuse delivery and contact us immediately.
• Failure to note damage at delivery may limit claim eligibility.

Concealed Damage

• Report concealed damage within 48 hours of delivery.
• Email photos of packaging and product damage to our support team.

Shipping Costs

• Shipping charges are calculated at checkout unless otherwise stated.
• Freight shipping charges are non refundable once shipment leaves the warehouse.

Delivery Delays

Carrier delays, weather events, or supply chain disruptions may impact delivery timelines. We will communicate updates whenever possible.

Address Accuracy

Customers are responsible for entering correct shipping information. Additional carrier fees caused by incorrect addresses may be passed to the customer.